Accessibility Statement

Last updated: July 23, 2026

Merch Collect is committed to making our website accessible and easy to use for as many customers as possible.

We want all visitors to be able to browse products, read information, place orders, use checkout, contact customer support, and interact with our website as smoothly as possible.

Website: https://merchcollect.com
Email: support@merchcollect.com
Phone: +1 805-510-0118

Our Accessibility Goal

Our goal is to provide a website experience that is clear, usable, understandable, and accessible to a wide range of customers, including people who use assistive technologies.

We continue working to improve areas such as:

  • Website navigation
  • Page structure and headings
  • Text readability
  • Color contrast
  • Image descriptions
  • Links and buttons
  • Forms and checkout usability
  • Keyboard accessibility
  • Mobile usability
  • Overall shopping experience

What We Are Working On

As we maintain and improve Merch Collect, we may take steps such as:

  • Using clear and consistent page headings
  • Organizing content in a logical structure
  • Keeping text readable and easy to understand
  • Improving color contrast where possible
  • Adding useful alternative text to important images
  • Making links and buttons easier to identify
  • Improving forms and form labels
  • Improving keyboard navigation where possible
  • Making website content easier to use on different screen sizes
  • Reviewing our theme, apps, and third-party tools for usability and accessibility concerns

Images and Product Content

Merch Collect uses product images, lifestyle images, graphics, and other visual content throughout our website.

Where appropriate, we aim to provide useful alternative text or other descriptive information for important images so that customers using assistive technologies can better understand the content.

Decorative images may not always include detailed descriptions where they do not provide meaningful additional information.

Keyboard Navigation

We aim to make important website functions accessible through keyboard navigation where reasonably possible.

This may include navigation menus, links, buttons, forms, product options, and other interactive elements.

Because our website may use third-party themes, apps, or embedded tools, some functions may behave differently depending on the service being used.

Third-Party Content and Services

Our website may include third-party apps, checkout services, payment tools, customer account features, review systems, videos, social media links, analytics tools, shipping tools, or other embedded services.

While we try to choose reliable and usable services, some third-party content or functionality may not be fully controlled by Merch Collect.

Third-party providers are responsible for the accessibility of their own products and services.

We still welcome feedback if any third-party feature used on our website creates difficulty or prevents you from completing an important action.

Shopify and Checkout

Merch Collect is an online store powered by Shopify.

Some parts of the shopping experience, including checkout, payment processing, customer accounts, and other ecommerce features, may be provided or supported by Shopify and related third-party services.

Accessibility of those services may depend in part on the platforms and technologies provided by those third parties.

Need Help Using Our Website?

If you have difficulty using any part of our website, please contact us.

This may include difficulty with:

  • Browsing products
  • Reading product descriptions
  • Viewing size or product information
  • Selecting product options
  • Adding products to your cart
  • Using checkout
  • Tracking an order
  • Accessing policy information
  • Submitting a return or support request
  • Using another part of our website

We will make reasonable efforts to provide the information, product details, or customer support you need through an alternative method where possible.

How to Contact Us About Accessibility

Please contact us at:

Email: support@merchcollect.com
Phone: +1 805-510-0118

To help us review your accessibility request or feedback more quickly, please include where possible:

  • The page or feature you were trying to use
  • The URL of the page, if available
  • A short description of the problem
  • The device you were using
  • The browser you were using
  • Any assistive technology you were using, if you choose to share that information
  • Your preferred contact information so we can respond

Please do not include sensitive personal or payment information unless it is necessary for us to assist you.

Accessibility Feedback

We welcome feedback about the accessibility and usability of Merch Collect.

If you encounter an accessibility barrier, please let us know so we can review the issue and determine whether improvements can reasonably be made.

Your feedback may help us identify areas where our website, content, theme, or third-party tools can be improved.

Response Time

Our customer support hours are:

  • Monday to Friday: 9:00 AM to 5:00 PM ET
  • Saturday and Sunday: Closed

We usually respond within 24 to 48 business hours.

Response times may be longer during weekends, public holidays, promotions, product launches, or periods of high order volume.

Ongoing Improvements

Accessibility is an ongoing effort.

As we update our website, theme, content, product pages, applications, and services, we will continue looking for reasonable ways to improve usability and accessibility.

Because web technologies, accessibility standards, third-party services, and customer needs continue to evolve, our accessibility efforts may also change over time.

Business Information

Merch Collect
2020 13th St
Boulder, CO 80302
United States

Website: https://merchcollect.com
Email: support@merchcollect.com
Phone: +1 805-510-0118

Contact

For accessibility questions, feedback, or assistance using our website, please contact:

Merch Collect
Email: support@merchcollect.com
Phone: +1 805-510-0118