After placing an order, you should receive an order confirmation email with your order details.

If you do not see the confirmation email, please check your spam, junk, or promotions folder.

If you still cannot find it, contact us at support@merchcollect.com. Please include the name and email address used at checkout.

Please contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that changes or cancellations can be made after an order has been submitted.

If production, printing, packing, fulfillment, or shipping has already started, the order may no longer be changeable or cancelable.

Contact us as soon as possible at support@merchcollect.com.

We cannot guarantee an address change after production, packing, or fulfillment has started.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Items from the same order may sometimes ship separately.

This can happen when products are produced at different facilities, completed at different times, use different production methods, or require separate packaging.

If your order ships separately, you may receive more than one tracking number and the packages may arrive on different days.

Orders are usually processed within 1 to 3 business days before shipment.

Business days are Monday through Friday only and do not include Saturdays, Sundays, or public holidays.

Busy periods, promotions, holidays, product launches, or high order volume may add approximately 1 to 2 additional business days.

Delivery estimates begin after your order has been processed and shipped.

• Standard Shipping: $4.95, usually 7 to 10 business days.
• Fast Shipping: $9.99, usually 4 to 8 business days.
• Free Shipping: usually 7 to 10 business days for eligible orders of $75 or more.

Delivery times are estimates and are not guaranteed.

International delivery estimates begin after processing and shipment.

• International Standard Shipping: $6.95, usually 7 to 15 business days.
• International Fast Shipping: $11.65, usually 5 to 7 business days.
• International Free Shipping: usually 7 to 15 business days for eligible orders of $75 or more.

Customs, local postal services, weather, holidays, or carrier delays may extend delivery time.

Yes. Merch Collect offers free shipping on eligible orders of $75.00 or more.

• United States Free Shipping: usually 7 to 10 business days after processing and shipment.
• International Free Shipping: usually 7 to 15 business days after processing and shipment.

Limited-time promotions may change shipping rates or thresholds. Final shipping options and charges are always shown at checkout.

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking becomes available.

Tracking may take 24 to 72 hours to begin showing updates after the carrier receives the package.

If your order ships in multiple packages, you may receive more than one tracking number.

Tracking information may not update at every point while a package moves through the carrier network.

It is normal for tracking to remain unchanged for a few days, especially during weekends, holidays, customs processing, or transfers between carriers.

Contact us if tracking has not updated for an extended period and you need help reviewing the shipment.

Please first check:

• Around your property and safe delivery locations
• With household members
• With neighbors
• Your building office or concierge
• Your mailroom
• The shipping carrier

If you still cannot locate the package, contact us within 7 days of the delivery scan.

We are not responsible for packages lost or stolen after the carrier confirms successful delivery to the address provided at checkout, except where otherwise required by law. However, we will reasonably assist you in reviewing the issue.

Packages may be returned because of an incorrect or incomplete address, failed delivery attempts, an unclaimed package, carrier restrictions, or refused delivery.

If the package was returned because of incorrect or incomplete information provided at checkout, additional shipping charges may apply before the order can be reshipped.

Yes. Return requests are accepted within 30 days of delivery for eligible products.

We accept eligible returns for both defective and non-defective products.

Returned items must be new, unused, unworn, unwashed, and in their original condition.

Please contact us before sending any item back.

Email us at support@merchcollect.com.

Please include:

• Your order number
• The item you want to return
• The reason for the return
• Photos where applicable

If your return is approved, we will provide the correct return address and instructions.

For approved non-defective returns, the customer is responsible for return shipping.

If the item is damaged, defective, incorrect, or has a production or print issue caused by us, we may provide a prepaid return label or another appropriate solution.

Merch Collect does not charge a restocking fee.

Eligible non-defective products may be returned within 30 days of delivery for reasons such as size preference, color preference, or change of mind.

The item must be new, unused, unworn, unwashed, and in its original condition.

The customer is responsible for return shipping for approved non-defective returns.

Personalized or customized products may have limited return eligibility for change-of-mind reasons where permitted by law.

If a personalized or customized item arrives damaged, defective, incorrect, or with a production error caused by us, please contact us so we can review the issue.

Contact us as soon as possible at support@merchcollect.com.

Please include:

• Your order number
• A clear photo of the entire product
• A close-up photo showing the issue
• A photo of the packaging
• A clear photo of the shipping label

Depending on the situation, we may offer a replacement, exchange, store credit, partial refund, full refund, or another appropriate solution.

Yes. We accept exchanges for eligible items within 30 days of delivery.

Items must be unused, unworn, unwashed, and in their original condition.

Exchanges are subject to product availability and return eligibility.

Once your return has been received and inspected, we will notify you if your refund is approved.

Approved refunds are issued to your original payment method within 10 business days.

Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

Do not send a return without first contacting us.

Because our products may be fulfilled from different locations, the correct return address may depend on the product and order.

We will provide the correct return address after your return request is approved.

Our public business address is not automatically our return address.

Merch Collect offers merchandise across a variety of interests, themes, hobbies, and occasions.

Our product selection may include:

• T-shirts
• Hoodies
• Sweatshirts
• Other apparel
• Posters
• Canvas prints
• Wall art
• Accessories
• Other merchandise products

Please review the size chart provided on the product page before ordering.

Sizing may vary depending on the product type, manufacturer, garment style, and material.

If you are between sizes or prefer a looser fit, choosing the larger size may be more suitable.

Many of our apparel products use a regular or unisex-style fit unless otherwise stated on the product page.

Please review the individual product description and size chart because fit may vary by product.

We make reasonable efforts to display our products accurately.

However, the final product may have small differences in color, print placement, image crop, dimensions, texture, or appearance due to screen settings, product size, printing methods, garment materials, canvas wrapping, and manufacturing processes.

Product mockups and lifestyle images are provided for illustrative purposes.

Yes. Some Merch Collect products may be printed, produced, or prepared after your order is placed.

This allows us to offer a wider selection of apparel, posters, canvas prints, wall art, and other merchandise.

Production times may vary depending on the product and fulfillment location.

Please review the dimensions listed on the product page before ordering.

We recommend measuring the intended wall space before selecting a size.

Artwork cropping, proportions, or canvas wrapping may vary slightly depending on the selected size.

Available payment methods are displayed at checkout.

Depending on availability and your location, payment options may include major credit cards, debit cards, digital wallets, Shop Pay, PayPal, and other supported methods.

Payments are processed through secure third-party payment providers and Shopify-powered payment services where available.

Merch Collect does not directly store your full credit card number on our own servers.

A payment may be declined for a number of reasons.

Please check:

• Your card number
• Expiration date
• Security code or CVV
• Billing address
• Available funds
• Online payment permissions

Your bank may also block certain online or international transactions for security reasons.

You may contact your bank or try another supported payment method.

Payment is generally authorized or charged when your order is placed, depending on the payment method used.

Orders may also be subject to payment verification or fraud screening before fulfillment.

Merch Collect may ship to supported international destinations.

If shipping is available to your location, available methods and prices will appear at checkout.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, and other local charges unless clearly stated otherwise at checkout.

These charges are determined by local governments, customs authorities, and carriers and are not controlled by Merch Collect.

International orders may be delayed because of customs inspections, local postal services, carrier transfers, weather, holidays, address issues, or other events outside our control.

Customs processing times vary by country and may extend the estimated delivery time.

We may use personal information to process and fulfill orders, provide customer support, send order and tracking updates, prevent fraud, improve our website, and support marketing where you have opted in.

Please review our Privacy Policy for more information.

Depending on where you live, you may have the right to opt out of certain activities that may be considered targeted advertising, sharing, or sale of personal information under applicable privacy laws.

Please use our privacy preference tools or Your Privacy Choices page where available.

Merch Collect is an independent online retail store.

Unless clearly stated on our website, we are not affiliated with, endorsed by, sponsored by, licensed by, or officially connected to any artist, band, athlete, sports team, league, movie studio, event, venue, organization, brand, official merchandise store, or rights holder.

Third-party trademarks and intellectual property remain the property of their respective owners.

If you are a rights holder or authorized representative and believe content on our website may infringe your intellectual property rights, please contact:

support@merchcollect.com

Please include the relevant product or page URL and enough information for us to review the matter.

The best way to contact us is by email:

Email: support@merchcollect.com

Phone: +1 805-510-0118

Please include your order number if your message is about an existing order.

Our support hours are:

• Monday to Friday: 9:00 AM to 5:00 PM ET
• Saturday and Sunday: Closed

We usually respond within 24 to 48 business hours.

Response times may be longer during holidays, promotions, weekends, or high-volume periods.