Shipping policy

Last updated: July 23, 2026

Store: Merch Collect
Website: https://merchcollect.com
Email: support@merchcollect.com
Phone: +1 805-510-0118
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM ET

Thank you for shopping with Merch Collect. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our website.

Processing and transit time: The times listed below are in business days. Business days are Monday through Friday only and do not include Saturdays, Sundays, or public holidays. Processing time and shipping transit time are separate.

---

Order Processing

• Orders are usually processed within 1 to 3 business days after your order is successfully placed and payment is confirmed.
• Processing time includes order review, production preparation, printing where applicable, quality checks, packing, and transfer to the shipping carrier.
• You will receive a shipping confirmation email with tracking information when your order has been shipped and tracking becomes available.
• During high-volume periods, product launches, promotions, holidays, or seasonal demand, processing may require an additional 1 to 2 business days.

Business days are Monday through Friday only and do not include Saturdays, Sundays, or public holidays.

U.S. Shipping

U.S. Estimated Delivery Time

Delivery estimates begin after your order has been processed and shipped.

• Standard Shipping: usually 7 to 10 business days after processing and shipment.
• Fast Shipping: usually 4 to 8 business days after processing and shipment.
• Free Shipping: usually 7 to 10 business days after processing and shipment for eligible orders.

Delivery times are estimates only and are not guaranteed. Carrier delays, weather, holidays, address issues, fulfillment delays, or events outside our reasonable control may affect delivery.

U.S. Shipping Rates

Limited-time promotions may change shipping rates or free-shipping thresholds. The final shipping rate and available shipping methods will always be shown at checkout.

Tracking and Delivery

• Tracking information may take 24 to 72 hours to begin showing updates after the carrier receives the package.
• Tracking updates are controlled by the shipping carrier and may not appear immediately after shipment.
• If your order contains different product types, sizes, production methods, or fulfillment locations, items may ship separately.
• You may receive more than one tracking number for the same order.
• If your package is marked as delivered but cannot be found, please check with household members, neighbors, your building office, mailroom, safe delivery locations, and the carrier first.
• If you still need help, please contact us within 7 days of the delivery scan.

Once an order has been handed to the carrier, delivery is subject to the carrier's operations, tracking systems, and delivery procedures.

Address Accuracy and Order Changes

• Please review your shipping address carefully before placing your order.
• You are responsible for providing a complete and accurate shipping address.
• If you notice an address error, contact us as soon as possible at support@merchcollect.com.
• We cannot guarantee that an address can be changed after production, printing, packing, or fulfillment has started.
• Packages returned because of an incorrect, incomplete, or undeliverable address may be reshipped after the customer pays any additional shipping cost.
• A physical delivery address is recommended. Some carriers or shipping methods may not support P.O. Boxes.

Split Shipments

Items from the same order may be shipped separately.

This may happen when:

• Products are produced at different facilities
• Different product types require different packaging
• Products are completed at different times
• Different fulfillment partners are used
• Separate shipments allow faster overall delivery

If your order ships in multiple packages, you may receive separate tracking numbers and packages may arrive on different days.

You will not be charged additional shipping solely because we choose to split an order into multiple shipments, unless a separate shipping arrangement is requested by the customer.

Made-to-Order and Printed Items

Some Merch Collect products may be printed, produced, or prepared after your order is placed.

This may include:

• T-shirts
• Hoodies
• Sweatshirts
• Other apparel
• Posters
• Canvas prints
• Wall art
• Other printed or customized merchandise

Because some products are made to order, production and processing times may vary by product, size, material, printing method, fulfillment location, and order volume.

Please review the product page and estimated delivery information before placing your order.

International Shipping

International Estimated Delivery Time

International delivery estimates begin after your order has been processed and shipped.

• International Standard Shipping: usually 7 to 15 business days after processing and shipment.
• International Fast Shipping: usually 5 to 7 business days after processing and shipment.
• International Free Shipping: usually 7 to 15 business days after processing and shipment for eligible orders.

Transit time may vary depending on the destination country, carrier, customs processing, local postal service, weather, holidays, transportation conditions, or events outside our control.

International shipping availability is determined at checkout based on your destination and available shipping services.

International Shipping Rates

Limited-time promotions may change shipping rates. The final shipping rate and available shipping methods will always be displayed at checkout.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, handling charges, and other local fees may apply depending on the destination.

Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.

Merch Collect does not control:

• Customs processing times
• Import duties
• Local taxes
• Brokerage fees
• Government import requirements

Customs clearance may extend delivery time.

If a customer refuses a package because of customs duties, taxes, or import fees, any refund may be reduced by shipping, return, customs, or handling costs where permitted by law.

Shipping Delays

We work to process and ship orders as quickly as possible, but delays can occur.

Delays may be caused by:

• Carrier issues
• High order volume
• Holiday demand
• Customs inspections
• Weather conditions
• Incorrect or incomplete shipping addresses
• Production delays
• Fulfillment delays
• Transportation disruptions
• Public emergencies
• Events outside our reasonable control

Shipping and delivery estimates are not guaranteed delivery dates.

Lost or Stolen Packages

If tracking has not updated for an extended period or you believe a package may be lost in transit, please contact us so we can review the available tracking information.

If a package is marked as delivered but you cannot find it, please first:

• Check around your property and safe delivery locations
• Ask household members
• Check with neighbors
• Check your building office, concierge, or mailroom
• Contact the shipping carrier

Please contact us within 7 days of a delivery scan if you still need assistance.

We are not responsible for theft or loss after a carrier confirms successful delivery to the address provided at checkout, except where otherwise required by applicable law. However, we will reasonably assist you in reviewing the issue.

Returned-to-Sender Packages

Packages may be returned to sender because of:

• Incorrect addresses
• Incomplete addresses
• Failed delivery attempts
• Unclaimed packages
• Carrier restrictions
• Refused delivery

If a package is returned because of an error in the shipping information provided by the customer, additional shipping charges may apply before the order can be reshipped.

Please contact us if tracking indicates that your package is being returned to sender.

Damaged, Incorrect, Defective, or Missing Items

If your order arrives damaged, defective, incorrect, incomplete, or with a production or print issue, please contact us as soon as possible.

For shipping-related or product issues, please include:

• Your order number
• A clear photo of the entire product
• A close-up photo of the issue
• A photo of the packaging
• A clear photo of the shipping label

Depending on the circumstances, we may offer:

• A replacement
• An exchange
• A partial refund
• A full refund
• Store credit
• Another appropriate solution

Please do not discard damaged packaging or products until our support team has reviewed your request, as photographs or additional information may be required.

Returns

Return shipping costs and return eligibility are handled according to our Return and Refund Policy.

For approved returns that are not caused by an error on our part, the customer is responsible for return shipping costs.

If a return is caused by a damaged, defective, incorrect, or misprinted item, we may provide a prepaid return label or another appropriate solution.

Please do not send any item back without contacting us first.

If your return is approved, we will provide the correct return address and return instructions.

Business Address and Return Address

Our business address is:

Merch Collect
2020 13th St
Boulder, CO 80302
United States

This business address is not necessarily our product return address.

Because products may be fulfilled from different production or warehouse locations, approved returns must only be sent to the return address provided by our support team.

Do not send returns to our business address unless we specifically instruct you to do so.

Questions?

If you have questions about shipping, tracking, delivery, or an order issue, please contact us:

Merch Collect
Website: https://merchcollect.com
Email: support@merchcollect.com
Phone: +1 805-510-0118

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM ET