Terms of service

Last updated: July 23, 2026

Welcome to Merch Collect. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, create an account, communicate with us, or place an order.

Website: https://merchcollect.com
Email: support@merchcollect.com
Phone: +1 805-510-0118
Business Address: 2020 13th St, Boulder, CO 80302, United States

By visiting our website, browsing our products, creating an account, submitting information, or placing an order, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase products from Merch Collect.

1. About Merch Collect

Merch Collect is an online store offering apparel, graphic clothing, T-shirts, hoodies, sweatshirts, posters, canvas prints, wall art, accessories, and other merchandise-style products across a range of interests, themes, and occasions.

Some products may be printed, produced, customized, made to order, or prepared after an order is placed.

Product availability, production times, fulfillment times, and delivery times may vary depending on the item, product variation, fulfillment location, shipping destination, and other factors.

2. Independent Store Disclaimer

Merch Collect is an independent online retail store.

Unless clearly stated on a product page or elsewhere on our website, Merch Collect is not affiliated with, endorsed by, sponsored by, licensed by, or officially connected to any artist, band, athlete, sports team, league, movie studio, television network, event, venue, organization, company, trademark owner, or official merchandise store.

All third-party brand names, artist names, character names, logos, trademarks, copyrighted materials, and other intellectual property belong to their respective owners.

Any reference to a third party is used solely for identification, description, commentary, compatibility, or other lawful purposes where applicable.

If you believe content available on our website may infringe your intellectual property rights, please contact us at support@merchcollect.com so we can review the matter.

3. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not damage, disable, disrupt, overload, or interfere with Merch Collect, our customers, our service providers, or our systems.

You agree not to:

  • Use our website for fraud, abuse, deception, or illegal activity
  • Attempt to gain unauthorized access to our systems or customer accounts
  • Hack, damage, overload, disable, or disrupt our website
  • Upload or transmit malware, viruses, malicious code, or harmful content
  • Use bots, scrapers, crawlers, automated tools, or data extraction systems without permission
  • Copy, reproduce, distribute, resell, or misuse our content, images, product descriptions, designs, graphics, branding, or website materials
  • Submit false, misleading, fraudulent, or harmful information
  • Interfere with the operation, security, or performance of our website
  • Violate the rights of Merch Collect, our customers, service providers, or third parties

4. Account Information

If you create an account or place an order, you agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your login information and for all activity that occurs through your account.

You may not impersonate another person, use false account information, or create an account for fraudulent or unlawful purposes.

If you believe your account or login information has been used without permission, please contact us as soon as possible at support@merchcollect.com.

5. Product Information

We make reasonable efforts to display product images, colors, descriptions, dimensions, materials, sizes, prices, and other details as accurately as possible.

However, product colors may appear differently depending on your device, monitor, browser, screen settings, lighting conditions, or display quality.

Product mockups, lifestyle images, and digital previews are provided for illustrative purposes.

The final product may have minor differences in:

  • Print placement
  • Color tone
  • Size
  • Texture
  • Material appearance
  • Image cropping
  • Canvas wrapping
  • Poster dimensions
  • Manufacturing or printing details

These minor differences may occur because of printing processes, garment materials, product size, manufacturing tolerances, production methods, and screen display differences.

Please review the product description, product dimensions, size guide, material information, care instructions, and available product images before placing your order.

6. Apparel Sizing

Sizing may vary by product type, manufacturer, material, and style.

Customers are responsible for reviewing the size chart shown on the product page before placing an order.

Measurements shown in size charts may have small manufacturing tolerances.

A product not fitting as expected does not automatically mean the product is defective.

7. Wall Art and Printed Products

Wall art products may include posters, framed prints, canvas prints, and other printed decor.

The final appearance of wall art may vary slightly depending on the selected size, aspect ratio, crop, printing material, frame, canvas wrapping, and production process.

Customers are responsible for confirming product dimensions and available options before completing a purchase.

8. Pricing and Availability

Prices, discounts, product availability, promotions, and product options may change at any time without notice.

We reserve the right to:

  • Change product prices
  • Correct pricing errors
  • Update product information
  • Limit quantities
  • Discontinue products
  • Remove products from our website
  • Change or end promotions

If an item becomes unavailable after an order is placed, we may contact you to offer:

  • A replacement product
  • An alternative product variation
  • A delay or wait option
  • Store credit
  • A partial refund
  • A full refund

9. Orders and Acceptance

After you place an order, you may receive an order confirmation email.

This confirmation means that we received your order request. It does not necessarily mean that your order has been accepted, produced, fulfilled, or shipped.

We reserve the right to cancel, limit, or refuse an order if:

  • The order appears fraudulent
  • Payment cannot be verified
  • Information is inaccurate or incomplete
  • A product is unavailable
  • A pricing or product information error occurred
  • The order violates our policies
  • The order cannot be fulfilled
  • The order presents a security or legal concern

If we cancel an order after payment has been captured, we will refund the amount paid for the canceled item or order.

10. Payment

You agree to provide accurate billing, contact, and payment information when placing an order.

Payments are processed through secure third-party payment providers, including payment services made available through Shopify.

We do not directly store your complete credit card number on our own servers.

Your payment and order may be subject to:

  • Payment authorization
  • Identity verification
  • Fraud screening
  • Address verification
  • Security review
  • Additional payment provider checks

An order may be delayed or canceled if payment verification cannot be completed.

11. Taxes, Duties, and Customs

Prices may not include sales tax, value-added tax, customs duties, brokerage fees, import charges, or other local fees unless clearly stated at checkout.

Applicable taxes may be calculated and charged at checkout based on your shipping address, billing address, local law, or payment method.

For international orders, customers may be responsible for:

  • Customs duties
  • Import taxes
  • Value-added tax
  • Brokerage fees
  • Carrier processing charges
  • Other government or local charges

These fees are determined by local authorities, customs agencies, and carriers. They are not controlled by Merch Collect.

Refusing a shipment because of customs fees, duties, taxes, or import charges may not qualify for a full refund.

12. Shipping and Delivery

Shipping and delivery times are estimates unless we clearly state otherwise in writing.

Estimated delivery times may include both production time and carrier transit time.

Delivery may be affected by:

  • Production or fulfillment delays
  • Carrier delays
  • Customs processing
  • Weather conditions
  • Public holidays
  • Address errors
  • Transportation disruptions
  • High order volume
  • Events outside our reasonable control

You are responsible for entering a complete and accurate shipping address at checkout.

If an order is delayed, lost, returned, or delivered incorrectly because of an incomplete or inaccurate address supplied by the customer, additional shipping charges may apply.

Please review our Shipping Policy for more information.

13. Risk of Loss

Risk of loss may pass to the customer when the order is delivered to the shipping address provided at checkout, subject to applicable consumer laws.

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier, household members, neighbors, building management, or mailroom before contacting us.

We will provide reasonable assistance where possible, but we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.

14. Returns, Refunds, and Exchanges

Return, refund, replacement, and exchange requests are handled according to our Return and Refund Policy.

Customers should review that policy before placing an order.

Many items may be printed, produced, or prepared after purchase. However, eligible defective and non-defective returns are handled according to the return terms displayed on our website.

Please do not send any product back without first contacting our support team and receiving return instructions.

15. Personalized and Customized Products

Products that are customized, personalized, or produced according to customer-submitted instructions may have limited cancellation or return eligibility.

Personalized products may not be eligible for change-of-mind returns where permitted by law.

This does not affect your rights if a customized product arrives damaged, defective, incorrect, or with a production error caused by us.

16. Cancellations and Order Changes

If you need to change or cancel an order, contact us as soon as possible at support@merchcollect.com.

We cannot guarantee that an order can be changed or canceled after it has been submitted.

An order may no longer be cancelable after:

  • Production has started
  • Printing has started
  • Fulfillment has started
  • The order has been packed
  • A shipping label has been created
  • The order has been handed to the carrier

If a requested change can be made, additional costs may apply depending on the change requested.

17. Intellectual Property

Unless otherwise stated, content available on the Merch Collect website is owned by Merch Collect, licensed to us, or used with permission.

This may include:

  • Website text
  • Graphics
  • Product layouts
  • Website design
  • Branding
  • Logos
  • Icons
  • Product descriptions
  • Original photographs
  • Original artwork
  • Marketing materials
  • Other website content

You may not copy, reproduce, republish, distribute, modify, sell, license, scrape, or commercially exploit our content without written permission.

If you believe content on our website infringes your intellectual property rights, contact us with sufficient details so we can investigate.

18. Intellectual Property Complaints

A rights holder or authorized representative may submit an intellectual property complaint to support@merchcollect.com.

Please include:

  • Your name and contact information
  • Identification of the protected work
  • The product or page you believe is infringing
  • The URL of the relevant content
  • A statement explaining your rights or authorization
  • Any supporting documentation

We may remove or restrict content while reviewing a complaint.

19. User Content and Reviews

If you submit a product review, photograph, video, comment, testimonial, message, or other content, you confirm that:

  • You have the right to submit it
  • The content is accurate and not misleading
  • The content does not violate applicable law
  • The content does not infringe third-party rights
  • The content does not contain malicious code

By submitting content to Merch Collect, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, edit, adapt, publish, and share the content for:

  • Website operation
  • Product reviews
  • Marketing
  • Advertising
  • Customer support
  • Promotional purposes

We may remove content that is false, abusive, offensive, discriminatory, unlawful, misleading, fraudulent, spammy, or harmful.

20. Promotions and Discount Codes

Discount codes, promotions, giveaways, and special offers may have separate:

  • Eligibility rules
  • Quantity limits
  • Expiration dates
  • Minimum order requirements
  • Product exclusions
  • Geographic restrictions

Promotions cannot be combined unless clearly stated.

We reserve the right to modify, end, cancel, or refuse a promotion in cases of:

  • Error
  • Fraud
  • Abuse
  • Misuse
  • Technical problems
  • Unauthorized distribution

21. Gift Cards and Store Credit

Gift cards and store credit, where offered, may be subject to separate conditions displayed at the time of issue.

Gift cards and store credit are not redeemable for cash except where required by law.

Lost, stolen, or unauthorized use of gift cards may not be replaceable.

22. Third-Party Services and Links

Our website may contain links to or integrations with third-party:

  • Websites
  • Applications
  • Payment providers
  • Shipping carriers
  • Social media platforms
  • Analytics providers
  • Advertising services
  • Customer support services

We are not responsible for the content, privacy practices, security, availability, policies, or actions of third-party websites or services.

Use of third-party services may be subject to their own terms and privacy policies.

23. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services online.

Your use of Shopify-powered checkout, payment, account, and other features may also be subject to Shopify's applicable terms and privacy practices.

24. Errors, Inaccuracies, and Omissions

Information on our website may occasionally contain errors, inaccuracies, or omissions relating to:

  • Product descriptions
  • Prices
  • Promotions
  • Shipping charges
  • Delivery estimates
  • Product availability
  • Product images
  • Size or dimension details

We reserve the right to correct errors, update information, cancel orders, or refuse orders affected by incorrect information, including after an order has been submitted.

25. Prohibited Uses

You may not use our website, services, products, or content for:

  • Illegal activity
  • Fraud or abuse
  • Harassment, threats, hate, or discrimination
  • Infringement of intellectual property rights
  • Uploading or transmitting malware or harmful code
  • Collecting information from others without authorization
  • Interfering with website security
  • Attempting to bypass payment or fraud controls
  • Misrepresenting your identity
  • Reselling content or designs without authorization

26. Disclaimer of Warranties

Our website, products, services, and content are provided on an “as available” and “as is” basis, except where otherwise required by law or expressly stated by us.

We do not guarantee that:

  • The website will always be available
  • The website will be uninterrupted or error-free
  • All website content will always be current
  • All products will remain available
  • Delivery estimates will always be met
  • Every product will meet every personal preference or expectation

Product appearance, fit, sizing, print results, texture, and color may vary slightly for the reasons described in these terms.

27. Limitation of Liability

To the fullest extent permitted by applicable law, Merch Collect will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:

  • Use of our website
  • Use of our products
  • Inability to access our website
  • Delivery delays
  • Third-party services
  • Loss of data
  • Loss of revenue or profits

To the fullest extent permitted by law, our total liability for a claim relating to an order will not exceed the amount paid for the item or order giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

28. Indemnification

To the extent permitted by law, you agree to indemnify and hold Merch Collect, its service providers, contractors, and representatives harmless from claims, losses, liabilities, damages, costs, or expenses resulting from:

  • Your violation of these Terms of Service
  • Your misuse of our website
  • Your violation of applicable law
  • Your infringement of third-party rights
  • Content you submit to us

29. Force Majeure

Merch Collect is not responsible for delays, interruptions, or failures caused by events outside our reasonable control.

These events may include:

  • Carrier delays
  • Customs delays
  • Supply shortages
  • Production interruptions
  • Natural disasters
  • Severe weather
  • Fire
  • Flood
  • War
  • Civil unrest
  • Strikes
  • Government action
  • Public health emergencies
  • Internet outages
  • Power failures
  • Platform outages
  • Cyberattacks
  • Other unexpected events beyond our reasonable control

30. Termination

We may suspend or terminate access to our website or services if we reasonably believe a user has:

  • Violated these terms
  • Engaged in fraud or abuse
  • Created a security risk
  • Violated applicable law
  • Harmed Merch Collect, our customers, or third parties

Provisions that by their nature should survive termination will remain effective after termination.

31. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

32. No Waiver

Our failure to enforce any provision of these Terms of Service does not waive our right to enforce that provision later.

33. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies posted on our website, form the agreement between you and Merch Collect regarding your use of our website and purchases from our store.

34. Governing Law

These Terms of Service are governed by the laws applicable in the State of Colorado and the United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

If you are a consumer in a region with mandatory legal rights, nothing in these terms is intended to restrict rights that cannot legally be restricted.

35. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our products, services, business practices, legal requirements, or website.

The “Last updated” date at the top of this page indicates when the latest version was posted.

Your continued use of our website after updated terms are posted means that the updated terms apply to your continued use, subject to applicable law.

36. Contact Us

If you have questions about these Terms of Service, please contact us:

Merch Collect
2020 13th St
Boulder, CO 80302
United States

Website: https://merchcollect.com
Email: support@merchcollect.com
Phone: +1 805-510-0118

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM ET