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Each Merch Collect item is processed after your order is placed. Processing time and delivery time are separate.

• U.S. orders: usually process within 1–3 business days then take about 4–7 business days for standard delivery after shipping.
• International orders: usually process within 3–5 business days then take about 7–14 business days for standard delivery after shipping.
• You will receive a tracking email once your order has shipped. Tracking updates may take 24–72 hours to appear after the carrier receives the package.
• You can track your order anytime through our Track Your Order page.

Delivery times are estimates and may be affected by carrier delays, holidays, customs processing, weather or incorrect shipping information.

For full details, please read our Shipping Policy.

Please contact support@merchcollect.com before returning an item. Once your return is approved, we will provide the correct return address and instructions.

• Eligible returns are accepted within 30 days of delivery including returns for size preference, color preference or change of mind.
• Items must be unused, unworn, unwashed and in their original condition with proof of purchase.
• Returns are accepted by mail. Customers are responsible for return shipping on non-defective returns. We do not charge a restocking fee.
• For damaged, defective, incorrect or misprinted items contact us as soon as possible with your order number and clear photos of the item, packaging and shipping label.
• Exchanges are available for eligible items subject to product availability.

After your return is received, inspected and approved, your refund will be issued to the original payment method within 10 business days. Your bank may require additional time to post the refund.

For complete details, please read our Return & Refund Policy.